GambleZen Cookie Policy

At GambleZen, we are committed to being transparent about how we collect and use data related to you. This Cookie Policy explains what cookies are, how we use them on gamblezen.com, what choices you have regarding their use, and how you can manage your preferences. By continuing to use our website, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy, which provides further information about how we handle your personal data.

What Are Cookies?

Cookies are small text files that are stored on your device — computer, tablet, or mobile phone — when you visit a website. Here at GambleZen, we use cookies and similar tracking technologies to help our platform function correctly, remember your preferences, and provide you with a personalised experience. Cookies allow us to recognise your device across multiple visits, so you do not need to re-enter your login credentials or preferences every time you return to our site.

In addition to cookies, we may also use web beacons, pixel tags, and local storage technologies that serve similar purposes. When we refer to "cookies" throughout this policy, we are referring to all such technologies collectively.

Why We Use Cookies

Our GambleZen platform uses cookies for a number of important reasons:

• To ensure our website operates correctly and securely for all users
• To remember your login credentials so you can access the GambleZen casino login area quickly and safely
• To store your language and regional preferences across sessions
• To analyse how visitors interact with our site and improve our services accordingly
• To display relevant promotional content, including information about our GambleZen casino bonus offers and free spins promotions
• To measure the effectiveness of our marketing campaigns and referral channels
• To comply with regulatory obligations under our Curaçao Gaming Authority licence (OGL/2024/112/0974)

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the basic functioning of our website. Without them, services you have requested — such as accessing your account via the GambleZen login page, processing deposits, or completing verification — cannot be provided. We do not require your consent to place these cookies, as they are necessary for legitimate operational purposes. They are typically session cookies that expire when you close your browser.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors navigate our site, which pages are visited most frequently, and where users encounter difficulties. This data helps us continuously improve the gamble zen casino experience. These cookies collect aggregated, anonymised information and do not identify you personally. We may use third-party analytics providers such as Google Analytics for this purpose, and information collected may be transmitted to and stored on their servers.

Functional Cookies

Functional cookies allow our GambleZen website to remember choices you make — such as your preferred currency (EUR, CAD, AUD, NZD, PLN, BRL, or NOK), language selection, and display settings. These cookies make your experience more personal and convenient. Without them, you may find that certain preferences need to be re-entered each time you visit.

Targeting and Marketing Cookies

We and our advertising partners may place targeting cookies on your device to deliver relevant promotional content. At Gamble Zen, we want to ensure that any promotions you see — whether relating to our welcome bonus pack, free spins offers, or other campaigns — are relevant to your interests. These cookies track your browsing activity across websites and allow us to build a profile of your preferences for advertising purposes. You may opt out of these cookies at any time using the preference controls described below.

Session and Persistent Cookies

Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period of time or until you delete them manually. We use both types across our platform. The duration of persistent cookies varies depending on their purpose; marketing cookies typically last between 30 and 365 days.

Third-Party Cookies

Our GambleZen website may contain content and features provided by third parties, including game providers such as Evolution Gaming, Microgaming, NetEnt, Betsoft, and Pragmatic Play, as well as payment processors and analytics providers. These third parties may set their own cookies on your device when you interact with their content on our site. We do not control these third-party cookies and are not responsible for them. We recommend reviewing the privacy and cookie policies of any third-party services you interact with.

Our payment methods — including Visa, Mastercard, Skrill, Neteller, Paysafecard, Interac, Jeton Wallet, and MiFinity — may also use their own tracking technologies when you initiate a transaction. These are governed by the respective provider's own policies.

Cookies and Your Account

When you use the GambleZen casino login functionality, we place authentication cookies on your device to maintain your session securely. These cookies are strictly necessary and expire when your session ends or after a defined period of inactivity. We also use cookies to detect and prevent fraudulent activity on our platform, helping to protect your account and the integrity of our gaming environment.

Mobile Application

If you access our services through the Gamble Zen app or any mobile browser, similar tracking technologies may be used to ensure proper functionality and to personalise your experience. Mobile applications may use device identifiers and local storage in place of, or in addition to, traditional cookies. The same principles described in this policy apply to our mobile platform.

Managing Your Cookie Preferences

We respect your right to control how your data is used. You can manage your cookie preferences in the following ways:

• Browser settings: Most web browsers allow you to refuse or delete cookies through their settings. Please refer to your browser's help documentation for instructions. Note that disabling cookies may affect the functionality of our website.
• Cookie consent tool: When you first visit gamblezen.com, we present a cookie consent banner where you can accept or decline non-essential cookies. You may update your preferences at any time by accessing the cookie settings link in our website footer.
• Opt-out tools: For analytics cookies, you may opt out via tools such as the Google Analytics Opt-out Browser Add-on. For targeted advertising cookies, you can use opt-out platforms such as the Network Advertising Initiative or the Digital Advertising Alliance.

Please note that opting out of certain cookies does not mean you will stop seeing advertising — it means the advertising you see may be less relevant to your interests.

Data Retention

The data collected through cookies is retained for the period necessary to fulfil the purposes described in this policy, or as required by applicable law. Analytics data is typically retained in anonymised form. You can delete cookies from your device at any time using your browser's built-in tools.

Our Legal Basis for Using Cookies

We operate under the corporate structure of Fortuna Games N.V. (Seru Loraweg 17 C, Willemstad, Curaçao; registration no. 162413), with billing and EEA representation handled by Deltaprime Limited (Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus; reg. no. HE 444864). Our GambleZen platform is licensed by the Curaçao Gaming Authority under licence no. OGL/2024/112/0974.

For strictly necessary cookies, our legal basis is our legitimate interest in operating a functional and secure website. For all other cookies, our legal basis is your consent, which you provide through our cookie consent tool. You may withdraw your consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make significant changes, we will notify you by updating the policy on this page and, where appropriate, by displaying a notice on our website. We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this policy, please do not hesitate to get in touch. You can reach our support team via live chat available 24/7 on gamblezen.com, by email at support@gamblezen.com, or by telephone at +357 25 654149. For data protection and KYC-related matters, please contact us at kyc@gamblezen.com. We are happy to assist you with any concerns you may have.