GambleZen Terms and Conditions

Welcome to GambleZen. These Terms and Conditions govern your access to and use of our website, services, games, and any related features offered through gamblezen.com. By registering an account, logging in, or otherwise using our platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. If you do not agree, please discontinue use of our services immediately. At Gamble Zen, we reserve the right to update or amend these terms at any time, and continued use of our services constitutes your acceptance of any revised version.

1. About the Operator

GambleZen is operated by Fortuna Games N.V., a company registered in Curaçao with registration number 162413, and registered address at Seru Loraweg 17 C, Willemstad, Curaçao. Our billing agent and EEA Representative is Deltaprime Limited, located at Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus (registration number HE 444864). We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No OGL/2024/112/0974, licensed since 24 June 2025 under the National Ordinance on Offshore Games of Hazard. Our GCB certification badge is displayed in the footer of our website.

2. Eligibility and Account Registration

To use our services at Gamble Zen Casino, you must meet the following eligibility requirements. Failure to comply may result in immediate suspension or permanent closure of your account.

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You are permitted to hold only one active account with us at any time.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not allow any third party to access or use your GambleZen account.
• You confirm that you are not acting on behalf of another person when registering or playing.

We reserve the right to refuse registration or suspend accounts at our sole discretion. The GambleZen login process is secured and you are responsible for maintaining the confidentiality of your account credentials.

3. Know Your Customer (KYC) and Verification

At GambleZen, we are required to verify the identity of all players before processing withdrawals or at any point we deem necessary. This process is part of our legal obligations under applicable anti-money laundering and responsible gaming regulations. We may request the following documents:

• Government-issued photo identification (passport, national ID, or driver's licence)
• Proof of address issued within the last three months (utility bill, bank statement)
• Proof of payment method ownership
• Source of funds documentation if required

Our KYC and Finance Department can be contacted at kyc@gamblezen.com. Verification of winnings may take between 3 and 14 days from notification. We will not process withdrawals until verification is complete and satisfactory.

4. Bonuses, Promotions and Wagering Requirements

We offer a range of bonuses and promotional offers at Gamble Zen. All bonuses are subject to specific terms and wagering requirements, which must be met before any withdrawal can be made. Key details include:

• Our Welcome Bonus Pack offers up to 500% up to €3,625 plus 350 Free Spins across four deposits.
• Alternative welcome offers include a Highroller Bonus of 200% up to €1,500 plus 100 Free Spins, and a first-deposit offer of 200% up to €500 plus 100 Free Spins.
• Casino bonus wagering requirement is x30; sports betting bonus wagering is x15.
• Additional promotions include Wednesday Reload, Weekend Reload, Weekly Cashback up to 30%, Daily Missions, Daily Bonus Map, Wheel of Fortune, and our Bonus Shop.

At GambleZen, we reserve the right to withdraw, modify, or cancel any promotional offer at any time without prior notice. Abuse of bonuses, including the use of multiple accounts or coordinated play, will result in forfeiture of bonuses and potential account closure. Any references to a GambleZen promo code or GambleZen no deposit bonus are subject to specific eligibility criteria detailed on the relevant promotion page.

5. Deposits, Withdrawals and Payment Methods

5.1 Accepted Payment Methods

We support a variety of payment methods at Gamble Zen Casino, including Jeton Wallet, JCB, Discover, MiFinity, Interac, Paysafecard, Neteller, Skrill, Mastercard, and Visa. We accept the following currencies: EUR, CAD, AUD, NZD, PLN, BRL, and NOK.

5.2 Withdrawal Limits and Processing Times

Our withdrawal limits at GambleZen are as follows:

• Maximum €2,000 per 24-hour period
• Maximum €5,000 per 7-day period
• Maximum €20,000 per 30-day period
• Winnings exceeding €20,000 will be paid in monthly instalments of up to €20,000
• Progressive jackpot winnings are paid in full regardless of the above limits

Withdrawal requests at Gamble Zen are processed within 2 banking days, though processing times may vary depending on the payment method, bank holidays, or additional verification checks. Refunds are processed within 48 hours where applicable. VIP status may affect withdrawal limits.

6. Games, Software and Fair Play

We offer over 12,000 online games at GambleZen, including slots, live casino, table games, jackpot games, video poker, and a fully integrated sportsbook. Our game portfolio is powered by leading providers including Microgaming, NetEnt, Evolution Gaming, Betsoft, Pragmatic Play, and others. Live casino games are provided exclusively through Evolution Gaming.

All games available on the Gamble Zen platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. We do not manipulate game results in any way. You acknowledge that the house edge is a natural feature of all casino games, and there is no guarantee of winning.

7. Responsible Gaming

We at GambleZen are committed to promoting responsible gambling across all of our services. We provide tools to help you manage your gaming activity, including deposit limits, loss limits, session time reminders, self-exclusion, and cooling-off periods. If you feel that your gambling is becoming problematic, please contact our support team immediately or visit recognised support organisations such as GamCare or BeGambleAware.

Our platform is strictly prohibited for use by minors. We implement robust age verification measures as part of our registration and KYC processes. If we suspect that a minor has accessed our Gamble Zen services, we will immediately suspend the account and report the matter to the relevant authorities.

8. Prohibited Activities

By using our services, you agree not to engage in any of the following prohibited activities:

• Fraudulent activity, including the use of stolen payment methods or false identity documents
• Opening multiple accounts to exploit bonuses or promotions
• Using any software, bots, or tools designed to gain an unfair advantage in gameplay
• Attempting to hack, interfere with, or disrupt our platform or its infrastructure
• Engaging in money laundering or any activity that violates applicable financial crime laws
• Colluding with other players in table or live games

We reserve the right to investigate any suspicious activity and take appropriate action, including immediate account suspension, forfeiture of funds, and referral to law enforcement authorities.

9. Intellectual Property

All content available on the GambleZen platform, including but not limited to software, graphics, logos, game interfaces, promotional materials, and written content, is the intellectual property of Fortuna Games N.V. or its licensors. You may not reproduce, distribute, or commercially exploit any part of our content without prior written permission from us.

10. Limitation of Liability

To the fullest extent permitted by law, we at Gamble Zen shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including but not limited to financial losses, loss of data, or technical malfunctions. Our services are provided on an "as is" basis without warranties of any kind. We do not guarantee uninterrupted or error-free access to our platform at all times.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. Any disputes arising from your use of GambleZen services shall first be addressed through our internal complaints procedure. You may contact our customer support team at support@gamblezen.com, via live chat available 24/7, or by calling +357 25 654149. If a dispute cannot be resolved internally, it may be escalated to the relevant regulatory authority.

12. Contact Us

If you have any questions regarding these Terms and Conditions or any aspect of your Gamble Zen account, we are here to help. You can reach us through the following channels:

• Live Chat: Available 24/7 directly on our website
• General Support: support@gamblezen.com
• KYC and Finance: kyc@gamblezen.com
• Phone: +357 25 654149

We at GambleZen are dedicated to providing a safe, fair, and enjoyable gaming environment for all of our players. These terms exist to protect both you and us, and we encourage you to read them carefully before engaging with our services.