GambleZen Casino Privacy Policy

At GambleZen, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our platform at gamblezen.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions about how we handle your information.

Who We Are

Our GambleZen platform is operated by Fortuna Games N.V., a company registered at Seru Loraweg 17 C, Willemstad, Curaçao (registration No. 162413). We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), Licence No OGL/2024/112/0974. Our EEA billing representative and regional contact is Deltaprime Limited, located at Angelou Terzaki 110B, Office 1, Egkomi 2402, Nicosia, Cyprus (registration No. HE 444864). When we refer to "we", "us", or "our" throughout this document, we mean Fortuna Games N.V. as the data controller responsible for GambleZen Casino.

What Information We Collect

We may collect the following categories of personal data when you interact with our services, create an account, or use our GambleZen Casino platform:

Personal Identification Data

• Full name, date of birth, and nationality
• Email address and telephone number
• Residential address and country of residence
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address documents (utility bills, bank statements)

Financial and Transaction Data

• Payment method details, including card numbers, e-wallet accounts, and bank information
• Deposit and withdrawal history on your GambleZen account
• Transaction records, including dates, amounts, and currency used
• Source of funds information where required by our KYC procedures

Technical and Usage Data

• IP address, browser type, and device identifiers
• Login timestamps and session activity on the GambleZen Casino platform
• Pages visited, games played, and features accessed
• Data collected through cookies and similar tracking technologies

How We Use Your Data

We use the personal information we collect to deliver and improve our services across the Gamble Zen platform. Specifically, we process your data for the following purposes:

• To verify your identity and process your GambleZen Casino login and account registration
• To process financial transactions, including deposits and withdrawals
• To comply with our legal obligations under anti-money laundering (AML) and Know Your Customer (KYC) regulations
• To provide you with customer support via live chat, email at support@gamblezen.com, or by phone at +357 25 654149
• To send you relevant promotional communications, including information about our bonuses, free spins, and ongoing tournaments, where you have opted in to receive such messages
• To enforce our Terms and Conditions and protect the integrity of our platform
• To detect and prevent fraud, money laundering, and problem gambling behaviour
• To maintain our responsible gaming obligations and apply self-exclusion or account restrictions where necessary

Legal Basis for Processing

We process your personal data on several legal grounds. For the performance of our contractual obligations — such as operating your account and processing payments at Gamble Zen Casino — we rely on contractual necessity. For compliance with regulatory requirements (AML, KYC, licensing obligations under the Curaçao Gaming Authority), we process your data on the basis of legal obligation. Where we send you marketing communications, we rely on your consent, which you may withdraw at any time. We may also process data on the basis of our legitimate interests where this does not override your fundamental rights.

Cookies and Tracking Technologies

Our GambleZen website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of our services. By continuing to use the Gamble Zen platform, you consent to our use of cookies in accordance with this policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients where necessary:

• Payment service providers — such as Visa, Mastercard, Skrill, Neteller, Jeton Wallet, MiFinity, Interac, and Paysafecard, in order to process your transactions
• Identity verification and KYC service providers — to fulfil our regulatory obligations
• Regulatory and licensing authorities — including the Curaçao Gaming Authority, where required by law
• Fraud prevention and security services — to protect both you and our platform from unlawful activity
• Technology and software partners — including game providers such as Microgaming, NetEnt, Evolution Gaming, Betsoft, and Pragmatic Play, to the extent necessary for game delivery
• Legal and professional advisors — where required in connection with legal proceedings or regulatory compliance

Where we transfer your data outside the European Economic Area, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as your account remains active and for a period of no less than five (5) years following account closure, in order to comply with our anti-money laundering obligations and applicable regulations. Financial records and transaction data may be retained for longer periods where required by law. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by GambleZen Casino:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our KYC and Finance Department at kyc@gamblezen.com. We will respond to your request within the timeframes required by applicable law.

Security Measures

We are committed to keeping your personal data secure. At GambleZen, we implement industry-standard technical and organisational security measures, including SSL encryption, access controls, and regular security assessments. While we take every reasonable precaution to protect your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Minors

Our services are strictly intended for adults aged 18 years or older (or the legal gambling age in your jurisdiction if higher). We do not knowingly collect personal data from minors. If we become aware that a person under the applicable legal age has registered with Gamble Zen, we will promptly close the account and delete the associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or by posting a prominent notice on the GambleZen Casino website. Your continued use of our platform following such notification constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You may contact our support team at support@gamblezen.com, our KYC and Finance Department at kyc@gamblezen.com, or call us at +357 25 654149. We are available via live chat 24/7 and are committed to addressing your enquiries promptly and transparently.